Complaint Procedure

Macon County grants all citizens equal access to all its transportation services. It is further the intent of Macon County, that all citizens are aware of their rights to such access. This site is designed to serve as an educational tool for citizens so that they may understand one of the civil rights laws that protect their benefit of Macon County Programs and services, specifically, as it relates to Title VI of the Civil Rights Act of 1964.

What is Title VI?

Title VI is a section of the Civil Rights Act of 1964 requiring that “No person in the United States shall on the grounds of race, color or national origin, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any program or activity receiving federal financial assistance.” Note that Title VI does not address gender discrimination. It only covers, race, color and national origin. Other Civil Rights laws prohibit gender discrimination.

How do I file a complaint?

Any person who believes he or she has been discriminated against on the basis of race, color or national origin by Macon County Transit System may file a Title VI complaint by completing and submitting the agency’s Title VI Complaint Form. Macon County Transit System investigates complaints received no more than 180 days after the alleged incident. Macon County Transit System will process complaints that are complete.

Once the complaint is received, Macon County Transit System will review it to determine if our office has jurisdiction. The complainant will receive an acknowledgement letter informing him/her whether the complaint will be investigated by our office.

Macon County Transit System has ninety (90) days to investigate the complaint. If more information is needed to resolve the case, Macon County Transit System may contact the complainant. The complainant has ten (10) business days from the date of the letter to send requested information to the investigator assigned to the case. If the investigator is not contacted by the complainant or does not receive the additional information within ten (10) business days, Macon County Transit System can administratively close the case. A case can also be administratively closed if the complainant no longer wishes to pursue their case.

After the investigator reviews the complaint, she/he will issue one of two letters to the complainant: a closure letter or a letter of finding (LOF). A closure letter summarizes the allegations and states that there was not a Title VI violation and that the case will be closed. A LOF summarizes the allegations and the interviews regarding the alleged incident, and explains whether any disciplinary action, additional training of the staff member or other action will occur. If the complainant wishes to appeal the decision, she/he has seven (7) days to do so from the time he/she receives the closure letter or the LOF.

The complaint procedure will be made available to the public on Macon County Transit System’s website www.maconcountyga.gov. The preferred method is to file your complaint using the Title VI Complaint Form and sending it to:

Ms. Norvine Carson
Title VI Coordinator
Macon County Transit System
P.O. Box 297
Oglethorpe, Ga. 31068